Refund policy

Last updated: September 2, 2026

At CardVanta.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return or refund in accordance with the terms below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must include its original packaging, accessories, manuals, and other included materials, where applicable.
The item must not show signs of misuse, damage, modification, or excessive wear.
Proof of purchase or your order information may be required.

Certain products may be excluded from return eligibility where applicable due to their nature, condition, or applicable law.

2. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order:

Arrives damaged;
Is defective;
Is missing parts or accessories; or
Is different from what you ordered.

Please contact support@CardVanta.shop and provide your order number and, where appropriate, clear photographs or other information showing the issue.

We will review the issue and, where appropriate, offer a replacement, repair, refund, or another suitable resolution.

Exchanges:
We accept exchanges for eligible products within 30 days of delivery, provided the item meets the return conditions described in this policy. The replacement item must be the same product unless otherwise agreed with CardVanta. Customers requesting an exchange due to a change of mind may be responsible for return shipping costs and any applicable shipping costs for the replacement item. Exchanges for damaged, defective, or incorrect items will be handled in accordance with applicable circumstances and consumer protection laws.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the item meets our return conditions.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs may be the customer's responsibility.

Original shipping charges may not be refundable unless required by applicable law.

4. How to Request a Return

Before sending anything back, please contact us at:

Email: support@CardVanta.shop

Please include:

Your full name;
Order number;
Product name;
Reason for the return; and
Photos or other supporting information if the item is damaged, defective, or incorrect.

Do not send a return to the UK or U.S. address listed below unless we specifically instruct you to do so. We will provide the appropriate return instructions after reviewing your request.

5. Return Shipping

For approved returns, we will provide instructions regarding the return shipping process.

If the return is due to an incorrect, defective, or damaged item, CardVanta may provide or reimburse reasonable return shipping costs, subject to review and applicable law.

For returns due to a change of mind, the customer may be responsible for return shipping costs.

Customers are responsible for ensuring that returned items are adequately packaged. We recommend using a tracked shipping service and keeping proof of shipment until the return has been completed.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 5 business days.

After CardVanta processes the refund, your payment provider or financial institution may require additional time for the funds to appear in your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued, including where an item is returned with missing components, damaged packaging, signs of use, or damage beyond what is reasonably necessary to inspect the product.

Any reduction will be applied only where permitted by applicable law.

8. Non-Returnable Items

Certain items may not be eligible for return, including products that:

Have been used, installed, modified, or damaged after delivery;
Cannot be resold for health, safety, or hygiene reasons where applicable;
Are customized or made to the customer's specifications, where applicable; or
Are otherwise excluded from returns by applicable law.

This does not affect any statutory rights you may have.

9. Statutory Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded.

If you are a consumer in the United Kingdom, United States, or another jurisdiction with mandatory consumer protection laws, you may have additional rights regarding faulty, damaged, misdescribed, or otherwise non-conforming products.

Where applicable law provides rights that are more favorable than this policy, those legal rights will apply.

10. Cancellations

If you need to cancel an order, contact us as soon as possible at support@CardVanta.shop.

We will try to accommodate cancellation requests made before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the normal return process may apply.